TERMS AND CONDITIONS OF THE MANUFAKTURA ESENCJI ONLINE SHOP

1. GENERAL PROVISIONS

1.1. The Online Shop operates at: manufakturaesencji.pl (“Online Shop”).
1.2. Owner and Seller: SEOMOD – Adrian Dąbrowiecki, ul. Partyzantów 16 lok. 13, 42-500 Będzin, woj. śląskie, NIP (Tax ID): 6252480830, REGON: 521005474.
1.3. Contact: kontakt@manufakturaesencji.pl.
1.4. These Terms and Conditions are addressed to Consumers and to Customers who are not Consumers.
1.5. Acceptance of the Terms and Conditions is voluntary, but necessary to place an Order or create an Account.
1.6. The Terms and Conditions are available free of charge in the Online Shop. You can save or print them.
1.7. The information on the website is an invitation to conclude a contract (Art. 71 of the Polish Civil Code), not an offer.

2. DEFINITIONS

Promotional Campaign – a temporary promotion on the terms described in the Shop and in the promotion rules.
Customer Service – the Customer Service Office (e-mail contact: kontakt@manufakturaesencji.pl).
Price – the gross price in PLN. The Price does not include shipping costs, unless the Shop states otherwise.
Customer – a natural person, a legal person or an organisational unit with legal capacity.
Consumer – a natural person performing a legal act not directly related to their business or professional activity.
Customer Account – an electronic service containing the order history and the Customer’s data.
Cart – a function that collects the selected Products and a summary of costs.
Newsletter – an e-mail service with information about Products and promotions (with consent).
Product – a movable item available in the Shop.
Loyalty Programme – a points-collection service, if available.
Terms and Conditions – this document.
Seller/Owner – SEOMOD – Adrian Dąbrowiecki.
Content – materials published in the Shop.
Sales Contract – a distance contract concluded after the Order is accepted.
Electronic Service – a service provided electronically in the Shop.
Order – the Customer’s declaration of intent aimed at concluding a Sales Contract.

3. RULES FOR USING THE SHOP

3.1. You need a device with Internet access and an up-to-date browser.
3.2. The Shop may be temporarily unavailable for technical reasons.
3.3. External links lead to third-party websites. The Seller is not responsible for their content.
3.4. The Customer:
a) provides true and up-to-date data;
b) updates their data in the Account;
c) does not post unlawful content;
d) does not interfere technically with the operation of the Shop;
e) pays for orders and collects Products on time;
f) checks the parcel on receipt and, in the event of damage, draws up a damage report.

4. ELECTRONIC SERVICES

4.1. The Shop provides free of charge: Customer Account, Cart, order form, contact form, viewing of Content, adding reviews (if enabled), product-matching surveys (if enabled), Chat (if enabled), Newsletter.
4.2. For logged-in users: Order history, editing of data, wishlist (if enabled), parcel tracking (if available), Cart reminders, Loyalty Programme (if available).
4.3. Account registration: registration form + acceptance of the Terms and Conditions + e-mail confirmation.
4.4. The contract for the provision of Account services is concluded for an indefinite period and free of charge. You can delete your Account at any time via the panel or by writing to kontakt@manufakturaesencji.pl.
4.5. Use of the Cart begins when the first Product is added and ends when the Order is placed or the Cart is abandoned.
4.6. Send complaints about electronic services to kontakt@manufakturaesencji.pl.
4.7. The Seller will respond to a complaint about electronic services within 30 days.

5. CONCLUSION OF THE SALES CONTRACT

5.1. Place an Order in the Shop: add a Product to the Cart → fill in the form → choose delivery and payment → submit the Order.
5.2. Provide: first name and surname, address, e-mail, phone number, invoice details (company name, NIP tax ID – if applicable).
5.3. Before placing the Order, you can edit your data and the items in the Cart.
5.4. After placing the Order, you will receive an automatic confirmation of its receipt.
5.5. After verification, you will receive an e-mail:
a) confirming acceptance of the Order (conclusion of the Sales Contract), or
b) informing you that the Order cannot be fulfilled (e.g. no payment or the item is out of stock).
5.6. For advance payment, failure to pay within 2 calendar days results in cancellation of the offer.
5.7. The total price includes the Price of the Product, shipping costs and any costs of additional services. The Shop may periodically offer free shipping above a specified amount.
5.8. Promotions cannot be combined, unless the terms of the promotion state otherwise.

6. PAYMENTS

6.1. Available payment methods: electronic payments, BLIK, payment cards, other methods indicated in the Shop.
6.2. The availability of payment methods depends on the delivery method or the type of Product.
6.3. Payments are settled by authorised payment operators.
6.4. In the case of an abandoned Cart, Customer Service may send a reminder e-mail.

7. DELIVERY

7.1. Deliveries are carried out by the postal operators and courier companies indicated in the Shop.
7.2. Delivery is subject to a charge, unless the Shop states otherwise.
7.3. Delivery time = time for the Shop to prepare the shipment (up to 4 working days; standard 48 h) + delivery time of the carrier.
7.4. Personalised Products may have a longer dispatch time (information on the Product page).

8. COMPLAINTS (STATUTORY WARRANTY)

8.1. The Seller delivers Products free from defects.
8.2. Legal basis: Art. 556 et seq. of the Polish Civil Code.
8.3. Submit a complaint:

by e-mail: kontakt@manufakturaesencji.pl, or
in writing: SEOMOD – Adrian Dąbrowiecki, ul. Partyzantów 16 lok. 13, 42-500 Będzin, woj. śląskie.

8.4. In the complaint, provide: a description of the defect, the date it was discovered, your request (repair, replacement, price reduction, withdrawal), contact details and the order number. Add photos if possible.
8.5. The Seller will respond within 30 days. Failure to respond to a request for a price reduction or replacement/repair within 30 days means that the request has been accepted.
8.6. If necessary, send the Product back at the Seller’s expense after agreeing this with Customer Service.
8.7. Liability under the statutory warranty lasts 2 years from delivery of the Product to the Consumer.

9. LOYALTY PROGRAMME (IF AVAILABLE)

9.1. A Customer Account is required.
9.2. Points are credited after the Order has been paid for.
9.3. You can use points in accordance with the programme rules (discounts, vouchers, other benefits).
9.4. The rules, points conversion rate and exclusions are set out in the Loyalty Programme Terms and Conditions.
9.5. If an Order is returned/cancelled, the corresponding points are deducted.

10. REVIEWS OF PRODUCTS AND THE SHOP

10.1. The Customer may add a review after a purchase. Adding a review is voluntary.
10.2. The Shop may use an external tool to collect reviews.
10.3. Both positive and negative reviews are published, provided they do not violate the law or the Terms and Conditions.
10.4. The Shop verifies whether a review comes from a person who purchased the given Product (e.g. verification of e-mail or order number).

11. WITHDRAWAL FROM THE CONTRACT (RETURNS)

11.1. A Consumer and an Entrepreneur with consumer rights may withdraw from a distance contract within 30 days without giving any reason.
11.2. The period runs from the moment you, or a third party indicated by you (other than the carrier), take possession of the Product. For deliveries in instalments – from receipt of the last part.
11.3. Submit a statement of withdrawal:

by e-mail: kontakt@manufakturaesencji.pl, or
by post: SEOMOD – Adrian Dąbrowiecki, ul. Partyzantów 16 lok. 13, 42-500 Będzin, woj. śląskie.
You may use the model form, but you do not have to.

11.4. Return the Product without delay, no later than 30 days from the day of withdrawal. It is sufficient to send the parcel before the deadline expires.
11.5. Return address: SEOMOD – Adrian Dąbrowiecki, ul. Partyzantów 16 lok. 13, 42-500 Będzin, woj. śląskie.
11.6. The cost of sending the Product back is borne by the Customer.
11.7. The Shop will refund all payments received, including the cheapest standard delivery cost, without delay and no later than 30 days from receipt of the statement. The Shop may withhold the refund until it receives the Product or proof that it has been sent back.
11.8. You are liable for any reduction in the value of the Product resulting from using it beyond what is necessary to establish its nature, characteristics and functioning.
11.9. The right of withdrawal does not apply, among others, where:
a) the subject is an item manufactured to the Customer’s specifications or serving to meet their individual needs;
b) the subject is a sealed item which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
c) the 30-day period for submitting the statement of withdrawal has expired.

12. INTELLECTUAL PROPERTY

12.1. The Shop’s Content, name, domain, trademarks, graphics and documents are protected.
12.2. Copying and distributing the Content without the Seller’s consent is prohibited, except for exceptions provided for by law.

13. DATA PROTECTION AND COOKIES

13.1. The rules for data processing are set out in the Privacy Policy.
13.2. The rules for the use of cookies are set out in the Cookie Policy.

14. PROVISIONS FOR B2B CUSTOMERS (NOT BEING CONSUMERS)

14.1. When the Product is handed over to the carrier, the risk of accidental loss or damage passes to the B2B Customer.
14.2. The statutory warranty towards the B2B Customer is excluded (Art. 558 §1 of the Polish Civil Code).
14.3. The Seller’s liability for damages towards the B2B Customer is limited to the value of the last Order, up to a maximum of 1 000 zł.
14.4. Disputes are resolved by the court having jurisdiction over the Seller’s registered office.
14.5. The Seller may amend the Terms and Conditions towards B2B Customers at any time.

15. FINAL PROVISIONS

15.1. The applicable law is Polish law, subject to the mandatory provisions of the law of the Consumer’s country of habitual residence.
15.2. The Terms and Conditions are available only in Polish.
15.3. In matters not regulated herein, the provisions of generally applicable law apply, in particular the Civil Code and the Consumer Rights Act.
15.4. The content of the Terms and Conditions may change for important reasons (change in the law, Shop functions). The Shop will inform you of changes in advance by publishing them on the website and – for subscribers – by e-mail.
15.5. Effective date of this version: 12.09.2025