Returns and complaints

Hello,
not happy with the products you ordered? No problem. In our shop, you have 14 or even 90 days (for products bearing the “Manufaktura Esencji” brand) to withdraw from the contract.

How to make a return in a few simple steps?

  1. The Customer has 14 days to notify us of their withdrawal from the contract, i.e. of their wish to return the purchased products.
  2. For returns of products bearing the “Manufaktura Esencji” brand, the Customer has as many as 90 days to notify us of their withdrawal from the contract.
  3. The Customer may inform us of their wish to return the purchased products in any way they choose, e.g.:
    1. in writing to the address: Łazienna 7, Dąbrowa Górnicza;
    2. electronically to the address: kontakt@manufakturaesencji.pl;
    3. or by phone at: +48 733 855 676
  4. Within 14 days of informing us of the return, please send the returned goods back at your own expense to the address: Łazienna 7, Dąbrowa Górnicza. Please enclose a return form in the parcel – for example, you can fill in this form. Remember to pack the goods securely to protect them from damage in transit. We would appreciate it if the original product packaging is used. We do not accept return parcels sent to a parcel locker or cash on delivery to our company address.
  5. To send the product back, the Customer may also use the Fast Returns service offered by InPost, which can make sending the parcel easier and faster. Detailed information on how to use this return method can be found at: https://inpost.pl/szybkie-zwroty.
  6. We will refund the money within 14 days of the day the withdrawal was sent. We will withhold the refund until we receive the returned product or proof that it has been sent back.
  7. Products sold to the customer’s individual order cannot be returned.
  8. Products sold in sealed packaging cannot be returned if they have been unsealed by the Customer. We may also refuse to accept a return if it turns out that the products were stored contrary to the recommendations, which affected their properties.

More information about returns can be found in the Returns Policy in the Terms and Conditions.

If you have any questions or doubts, please contact us: kontakt@manufakturaesencji.pl – we will be happy to help.

How to submit a complaint in our shop?

  1. The Customer may submit a complaint, for example:
    1. in writing to the address: Łazienna 7, Dąbrowa Górnicza;
    2. electronically to the address: kontakt@manufakturaesencji.pl.
    3. or by phone at: +48 733 855 676.
  2. We recommend that the Customer include in the description of the complaint: (1) information and circumstances relating to the subject of the complaint, in particular the type of defect and the date it occurred; (2) a request specifying how the Product should be brought into conformity with the Sales Contract, or a statement on a price reduction or withdrawal from the Sales Contract; and (3) the contact details of the person submitting the complaint – this will make it easier and faster for us to process the complaint.
    For this purpose, you can use the complaint form.
  3. We will respond to the complaint as quickly as possible, no later than 14 days from the day it is received.

For more information, please read our Terms and Conditions.